New Features Include CRM Capabilities to
Manage Customer Demands Quickly and Cost-Effectively
INDIANAPOLIS, February 5, 2009—Consona Corporation, a
worldwide leader in providing customer relationship management (CRM) and enterprise
resource planning (ERP) software and services, today announced the general availability of
Made2Manage ERP Version 6.0 for discrete manufacturers. Version 6.0, the most robust
release in Made2Manage history in terms of functionality additions and enhancements,
includes fully-integrated CRM capabilities and a new material planning and scheduling
capability.
Today’s manufacturers require a flexible, reliable
system to manage deliveries, production, inventory and costs, while meeting customer
demands quickly. By integrating CRM capabilities with ERP technologies, Version 6.0
provides manufacturers the ability to respond rapidly and cost-effectively to every
customer demand based on well-designed, quality software and an award-winning service
team.
Scott Malia, general manager of Consona ERP, emphasized the
importance of integrating CRM with Made2Manage’s core ERP technology. “Customer
service is not an option,” said Malia. “We feel so strongly about this new
capability that we are including it as part of the base system. Every Made2Manage user
will have access to it for both servicing current customers and selling new
business.”
Version 6.0’s CRM capabilities enable every user to
respond to customer expectations with access to current sales, service and business
information. It includes contact, activity, and opportunity management with Outlook
integration. The integrated activity management allows the user to assign tasks associated
with sales orders, quotes, and customer returns, while tracking them with to-do lists.
Additionally, Version 6.0 includes a new planning engine
with significantly expanded analysis capabilities and performance improvements up to 1,000
percent. This new feature is ideal for mixed-mode manufacturers that require a wide range
of planning and management tools based on their customer needs.
With both product and process improvements, Version 6.0
includes a number of enhancements based on customer direction and feedback. “This is
a natural extension of our customer-driven development process,” said Frank
O’Nell, vice president of product management for Consona ERP. “Our customers
participate in online feature teams, providing design expertise during the development
process. Now, we’re extending access to Version 6.0 to all our customers so they can
accelerate their upgrade.”
About Consona Corporation and Made2Manage ERP
Consona Corporation (Consona, formerly known as M2M
Holdings, Inc.) is a worldwide leader in providing customer relationship management (CRM)
and enterprise resource planning (ERP) software and services for companies of all sizes.
The Consona ERP business unit includes two leading products that enable over 2,500
customers to continuously improve their business processes. Made2Manage ERP is a
quality-infused, comprehensive software application that helps manufacturers with
mixed-mode production processes integrate every aspect of their business around a single,
enterprise-wide system. Made2Manage ERP offers functionality that meets the unique market
specifications of more than 30 manufacturing industries, including industrial and
commercial machinery, rubber and plastics, electronics, transportation equipment,
measuring and controlling devices, furniture and fixtures, fabricated metals, and durable
goods. For further information, visit www.made2manage.com, e-mail info@made2manage.com, ,
or call (800) 626-0220.
For more information regarding the Made2Manage ERP
manufacturing software solution please visit www.made2manage.com.
Source: Marty A. Muse, Manager, Web
Marketing, Consona ERP, www.consona.com |
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